Bilingual Helpline Counselor – Care Consultant
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Job Description
Bilingual Care Consultant providing support for Alzheimer’s-related issues via a 24/7 Helpline, utilizing SFBT techniques and offering compassionate guidance. Must be bilingual in English and Spanish.
Responsibilities:
- Provide compassionate guidance and support to individuals contacting the nationwide 24/7 Helpline
- Apply SFBT techniques while providing short-term, goal-oriented consultation
- Educate constituents on Alzheimer’s disease and related dementias
- Handle high emotions and trauma with calmness and empathy
- Document all interactions accurately
- Provide culturally responsive, bilingual support
Requirements:
- Master’s degree in social work, psychology, or counseling
- 1 year of experience
- Bilingual skills (English/Spanish) required
- Knowledge of Solution Focused Brief Therapy (SFBT) techniques
- Strong general computer skills
- Familiarity with the healthcare system, mental health services, aging and disability services, and Alzheimer’s disease.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Paid Family Leave
- Tuition reimbursement
- Short and long-term disability
- Life insurance
- Long-term care insurance
- Cultural & Heritage Day
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