Bilingual Residential Field Claims Advisor – Greater Montreal
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Job Description
Residential Field Claims Advisor at TD Insurance responsible for client claims management and guidance. Ensuring operational standards are met while providing legendary client service and support.
Responsibilities:
- Provide personal, legendary client service and ensure timely follow-ups
- Manage and settle residential claims in accordance with operational standards
- Balance client needs with the insurer's interests when settling claims
- Prepare estimates and negotiate with contractors on residential repairs
- Control expenditures on all claim settlements
- Support and help develop internal and external colleagues
Requirements:
- Thorough knowledge and understanding of home insurance policy coverage and claims adjudication
- Knowledge of residential construction procedures and restoration practices
- Experience handling structural building damage claims
- Valid AMF claims adjuster license
- Excellent verbal and written communication skills in both French and English
- Sound judgment in claim settlement decisions
- Effective negotiation skills
- Strong typing and computer skills
- Proficiency with XactAnalysis/Xactimate, Guidewire ClaimCenter, and Microsoft Office
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible working hours
- Professional development opportunities
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