Enterprise Insurance Systems Manager
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Job Description
Enterprise Insurance Systems Manager owning insurance SaaS systems, roadmaps, vendors, and compliance. Leading administrators to improve adoption, cycle time, data quality, and customer experience at Veracity.
Responsibilities:
- Set and drive the vision for the insurance-systems portfolio
- Publish and maintain a 6–12 month roadmap tied to company priorities
- Run structured feedback loops with sales, service, operations, and marketing leaders
- Own day-to-day administration, configuration, and change decisions within the portfolio
- Recommend lifecycle, vendor, and spend decisions with clear options, costs, and impacts
- Manage, coach, and develop the administrator team
- Set goals, run one-on-ones, and build cross-training
- Own the systems register and drive adopt, expand, replace, and retire recommendations
- Run a single intake process for system requests across three companies
- Own uptime, access controls, configuration standards, change calendar, and audit readiness
- Own renewals, license optimization, SLAs, and vendor performance reviews
- Partner with InfoSec/GRC and the Risk Manager on least-privilege access, data handling, regulatory requirements, and SOC 2 evidence
- Coordinate with Delivery & Automation on integrations and automation
- Safeguard data quality and maintain configuration and runbook documentation
- Perform other duties as requested, directed, or assigned
Requirements:
- 5+ years owning or administering enterprise SaaS platforms – CRM, agency/policy management, or ERP class – with demonstrated accountability for business outcomes, not administration alone
- 2+ years directly managing people: hiring, coaching, and developing platform administrators or analysts
- Track record turning competing stakeholder demands into a prioritized roadmap and shipping measurable improvements
- Vendor, license, and budget management experience
- Technical fluency – comfortable with integrations, APIs, reporting and data tools, and automation concepts
- Clear written communication and documentation discipline
- Working knowledge of the full insurance policy lifecycle: quote, bind, endorse, renew, cancel, claims
- Familiarity with agency operations across MGA, wholesale brokerage, retail agency, and InsurTech distribution models
- Insurance industry experience preferred
- Hands-on AMS360 or comparable agency management system preferred
- HubSpot or Salesforce-class CRM certification preferred
- Formal change-management exposure such as ITIL or equivalent preferred
- Experience across multiple distribution models preferred
- Familiarity with surplus lines filing or insurance licensing workflows, or willingness to partner closely with Compliance and Licensing functions
Benefits:
- Health, dental, and vision plans
- 4 weeks of Paid Time Off
- 10 Paid Company Holidays with 2 floating holidays
- 401K Programs with employer match
- Personal assistance programs for support in a healthy personal and work life
- Engage in groundbreaking projects that are reshaping the insurance landscape
- Collaborate with a group of dedicated, like-minded professionals
- Culture that prioritizes growth and development
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