BPaaS Support Analyst
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Job Description
BPaaS Support Analyst delivering Workday and OSV Service Center support. Managing user accounts and troubleshooting in a fast-paced collaborative environment.
Responsibilities:
- Act as the first point of contact for customer support, handling ticket triage and routing
- Create and manage Workday user accounts, including username and password setup
- Assign OSV Service Centers to users and manage account lifecycle (creation, password resets, deactivation)
- Generate and analyze OSV reports for auditing customer tenant access
- Troubleshoot and resolve Workday Multi-Factor Authentication (MFA) issues
- Support internal customer security administration for support and services teams
- Follow security policies and standard operating procedures, including login and password communications
- Identify and resolve data or configuration issues; investigate trends and anomalies
- Suggest and implement improvements to better support customers and internal processes
- Collaborate with cross-functional teams to meet customer expectations
- Maintain professional communication and adhere to case management guidelines
- Participate in team activities and contribute positively to team culture
- Complete tasks within agreed timelines, ensuring high-quality, error-free deliverables
- Demonstrate adaptability in managing shifting priorities and workloads
Requirements:
- 1–2 years of experience with HRIS platforms and/or business application support systems
- Experience with Workday and OSV Service Center platforms preferred
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Basic knowledge of Salesforce and Workday products or domain
- Experience working in a ticketing/case system
Benefits:
- Values-based culture
- Upward mobility
- Opportunities for professional development
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