IT Support Engineer
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Job Description
IT Support Engineer supporting US team in administrative tasks and ticket assignments at ALTEN Mexico. Involves maintaining IT systems and ensuring data integrity for laboratory operations.
Responsibilities:
- Install, configure, and maintain laboratory IT systems
- Ensure system availability, performance, and security to laboratory operations
- Manage data integrity and ensure compliance with regulatory requirements for electronic records and signatures
Requirements:
- Computer Systems Engineering, Software Engineering, or Telematics Engineering
- 5 to 8 years of experience
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting
- Expertise in IT security practices, including firewalls, encryption, and compliance with HIPAA or GDPR
- Ability to manage cloud-based infrastructure (e.g., AWS, Azure) for data storage and processing
- Experience with scripting (e.g., Python, PowerShell) for automating IT tasks and workflows
- Knowledge of backup and disaster recovery systems to ensure data integrity
- Experience with industry standards: FDA, GDPR, HIPAA
- Certification: CISSP, CISM, Cisco CCNP Security, Palo Alto PCNSE, Fortinet NSE
- Pharmaceutical industry experience
- Advanced English
Benefits:
- Competitive salary
- Above-law benefits
- Career growth and development plan
- Remote work scheme
- Support for home office setup
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