Client Technical Analyst
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Job Description
Client Technical Analyst supporting Experian's API platform. Diagnose software issues, develop SQL queries, and document support processes for client resolutions.
Responsibilities:
- Research, and diagnose complex software issues raised by clients/members
- Develop and implement SQL queries to aid in the investigation and analysis of issues
- Examine error logs and database content to determine the cause of a problem
- Document and implement workaround solutions wherever possible.
- Document steps to reproduce for resolution with internal and external resources
- Document processes procedures, and technical instructions for future reference and use by support teams
- Create/manage production/staging support tickets
Requirements:
- 3+ years of development or technical support experience
- Bachelor's Degree in Computer Science or related field or equivalent experience
- Experience supporting sites using API and SDK integration
- Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting
- Knowledge of Splunk, Data Dog, MuleSoft and Salesforce
- Knowledge of troubleshooting and implementing Web technologies
- Knowledge of programming and software development concepts
- Experience implementing automation or self service technologies.
- Demonstrate critical thinking capabilities, consistency and resolution of customers' needs
Benefits:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K, life and disability insurance, and family leave
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
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