Business Analyst, Customer Experience
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Job Description
Business Analyst for Customer Experience supporting systems enhancements across multiple teams. Responsible for translating business requirements and facilitating project execution for technical solutions.
Responsibilities:
- Combine analytical expertise with cross-functional collaboration
- Support systems enhancements and strategic initiatives across Customer Experience sub-teams
- Translate business requirements into technical specifications
- Facilitate stakeholder alignment and project execution
- Document edge cases, assumptions, and dependencies to reduce rework
Requirements:
- Bachelor's degree in Business Analytics, Information Systems, Operations Management, or related field preferred
- 3+ years of experience in business analysis, systems analysis, or operations roles supporting cross-functional technical initiatives
- Strong analytical and problem-solving skills
- Experience with requirements gathering, process mapping, and solution documentation methodologies
- Proficiency with project management tools and methodologies
- Experience working with business systems such as Salesforce, Gainsight, Tableau, or similar enterprise platforms
Benefits:
- 401(k) plan
- Competitive health insurance and mental health options
- Basic life insurance
- Paid time off
- Parental leave
- Access to best-in-class development programs
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