Identity Management Analyst 2
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Job Description
Identity Management Analyst provisioning access for caregivers at St. Charles Health System. Responsible for creating and maintaining user accounts and ensuring compliance with security protocols.
Responsibilities:
- Responsible for the provisioning of access for new and current caregivers; this includes the process of creating, maintaining, and removing user accounts to various systems, ensuring the right level of access at the right time
- Provides customer support and tier 2 support for end user community
- Demonstrates intermediate knowledge of provisioning and fulfillment of access requests for IT primary services
- Serves as an escalation path for troubleshooting moderately complex access issues
- Works independently to provision access to moderately complex systems in a timely, highly-accurate fashion, taking direction from senior team members, supervisor, manager or director
- Performs multiple tasks simultaneously, completing assigned tasks on time
- Supports the vision, mission and values of the organization in all respects
- Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change
- Provides and maintains a safe environment for caregivers, patients and guests
- Conducts all activities with the highest standards of professionalism and confidentiality
- Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings
- Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate
- May perform additional duties of similar complexity within the organization, as required or assigned
Requirements:
- High school diploma or GED required
- Bachelor’s degree in Information Technology, Business, or a related field preferred
- A minimum of two years IT provisioning or Identity Management experience is required
- Knowledge of current and emerging technologies, service delivery processes, clinical practices, and inpatient or outpatient operations preferred
- Understanding and working knowledge of provisioning principles (e.g. role-based access, request processes)
- Experience with reacting to end user / business requests
- Four years of experience in a distributed computing environment, healthcare, or customer service environment preferred
Benefits:
- medical
- dental
- vision
- a 403(b) retirement plan
- a generous Earned Time Off (ETO) program
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