Business Operations Partner
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Job Description
Business Operations Partner managing operations, project execution, and e-commerce initiatives for BPO Services. Leading teams and ensuring efficient business functions in a remote position.
Responsibilities:
- Act as the primary support and strategic partner to the business owner.
- Manage calendars, meetings, priorities, and business communications.
- Prepare reports, presentations, and operational updates.
- Anticipate challenges and proactively recommend solutions.
- Oversee daily business operations and ensure processes run efficiently.
- Develop and improve SOPs, workflows, and internal systems.
- Monitor KPIs and operational performance.
- Coordinate across departments to ensure smooth execution of business goals.
- Lead projects from planning through execution and completion.
- Establish timelines, milestones, and accountability measures.
- Manage resources and ensure projects are delivered on time.
- Identify risks and proactively resolve roadblocks.
- Lead and manage remote team members across various functions.
- Conduct regular check-ins, performance monitoring, and coaching.
- Foster accountability, productivity, and a high-performance culture.
- Coordinate hiring, onboarding, and team development when necessary.
- Support and manage e-commerce initiatives and online business operations.
- Coordinate with marketing, customer service, fulfillment, and product teams.
- Monitor sales performance, inventory, and customer experience.
- Identify opportunities to improve operational efficiency and profitability.
Requirements:
- 3+ years of experience in Business Operations, Executive Assistance, Project Management, Operations Management, or a similar leadership role.
- Proven experience managing remote teams.
- Strong project management and organizational skills.
- Experience working with e-commerce businesses.
- Exceptional communication skills in English (written and verbal).
- Strong leadership presence with the confidence to make decisions and drive accountability.
- Highly proactive, resourceful, and solution-oriented.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Experience with Shopify, Amazon, WooCommerce, or other e-commerce platforms.
- Familiarity with project management tools such as Asana, ClickUp, Monday.com, Trello, or Jira.
- Experience with CRM systems, automation tools, and business reporting.
- Background supporting founders, CEOs, or executive leadership teams.
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