Business Systems Manager – Automation
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Job Description
Managing Salesforce and Microsoft business systems automation for Brown & Brown. Leading administrators and scaling technology-driven processes across the organization.
Responsibilities:
- Lead and mentor a team of Salesforce Administrators, ensuring alignment with business goals and professional development
- Partner with internal stakeholders to gather requirements and translate business needs into scalable technology solutions
- Drive process improvement initiatives using Salesforce and Microsoft tools, including Power BI and Power Automate
- Collaborate with the Internal Project Manager, Solutions Delivery Manager, and AI Strategy & Adoption Manager to support strategic technology initiatives
- Develop and maintain documentation for systems, processes, and workflows
- Ensure data integrity, system security, and compliance with internal policies
- Monitor performance metrics and continuously optimize system usage and automation
Requirements:
- Proven experience managing Salesforce and/or Microsoft-based business systems
- Strong understanding of process design, automation, and stakeholder engagement
- Experience leading technical teams and cross-functional projects
- Excellent communication and problem-solving skills
- Familiarity with AI adoption strategies is a plus
- Bachelor’s degree in Information Systems, Business Administration, or related field
- Salesforce (Admin or Advanced Admin certification preferred)
- Microsoft Power Platform (Power BI, Power Automate)
Benefits:
- Medical/Rx
- Dental
- Vision
- Life Insurance
- Disability Insurance
- ESPP
- 401k
- Student Loan Assistance
- Tuition Reimbursement
- Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts
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