Senior Analyst, Business Operations – Strategy
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Job Description
Senior Analyst optimizing ServiceTitan’s Property Care sales pipeline and GTM strategy. Building forecasts, dashboards, and outbound motions for a SaaS business.
Responsibilities:
- Build and maintain datasets and dashboards using SQL and Tableau for pipeline health and leading indicators
- Connect pipeline metrics to downstream outcomes such as onboarding time, adoption, and retention
- Own pipeline reporting and forecasting for Property Care Sales
- Run weekly and monthly forecast reviews with senior leadership
- Partner with Sales leadership, Product, and Marketing to develop segment- and trade-specific value stories using customer data and ROI analysis
- Build business cases and field proof points, including routing efficiency, adoption benchmarks, and migration outcomes
- Synthesize win/loss and customer feedback into inputs for messaging, pricing, packaging, and product roadmap
- Support territory and segment design, capacity and quota planning, representative ramp tracking, and target setting
- Maintain the Property Care GTM operating cadence and decision tracking
- Identify Sales-to-Onboarding handoff friction and design process improvements
- Design and establish an outbound sales motion with SDR leadership, including target account lists, ICP definition, sequencing, and lead routing
- Define metrics, dashboards, and experiments across outreach, meetings booked, and qualified pipeline
- Iterate on the outbound motion using conversion data and document a scalable playbook
- Own high-impact special projects from opportunity identification through execution and iteration
Requirements:
- 2-4+ years of work experience in a combination of high-growth technology companies and/or management consulting
- Proficiency with AI tools such as Claude, ChatGPT, and Cursor
- Functional experience in revenue operations, business operations, or sales operations within SaaS preferred
- Experience with pipeline management and sales forecasting
- Experience working alongside Sales and/or SDR teams
- Experience using a CRM such as Salesforce; sales engagement or outbound tooling is a plus
- Experience running quantitative analyses and publishing findings in dashboard format
- Strong experience with Excel/Google Sheets, Tableau, and SQL
- Proven track record of using analytics to drive results and inform strategic decisions
- Ability to turn data into a clear customer value narrative and concrete action plans, and manage execution
- Ability to work in ambiguous and dynamic environments, including building a new sales motion from scratch
- Detail-oriented with strong storytelling skills
- Ability to present findings and recommendations clearly and simplify complex problems for cross-functional stakeholders at all levels
Benefits:
- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding program
- Leadership training
- Programs and events
- Bonusly and peer-nominated awards
- Company-paid medical, dental, and vision
- 100% employer-paid options and 90% coverage for dependents
- FSA and HSA
- 401k match
- Telehealth options, including One Medical memberships
- Parental leave and support
- Up to $20k in fertility services, including IUI and IVF
- Surrogacy and adoption reimbursement
- On-demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
- Annual bonus
- Equity
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