Call Center Concierge Specialist
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Job Description
Concierge Care Specialist onboarding and building relationships with retailers and instructors for U.S. LawShield. Ensuring successful partnerships and service delivery in the self-defense sector.
Responsibilities:
- Contact all new retailers and instructors and assist with onboarding tasks such as welcome calls and email communications
- Build meaningful B2B relationships with company partners to ensure company growth
- Identify and rectify issues with instructors/retailers
- Assist with event planning, scheduling, and execution
- Identify daily tasks which are completed, overdue and rescheduled
- Generate data reports on daily and periodic basis for U.S. LawShield management or employees
- Understand U.S. LawShield products and services
- Keep detailed and organized records of retailer/instructor activities in Salesforce
- Continuously look to integrate process improvements and report to leadership ways to improve efficiency and effectiveness
- Verify and track activities with updates to better understand the individual and unique needs that each retailer/instructor requires
- Maintain retailer/instructor accounts and collaborate with field sales team or other corporate departments if issues arise
- Enroll Retailers/Instructors in partner programs
- Contact partner prospects and establish new relationships via signed agreements
- Perform other related duties as assigned
Requirements:
- Excellent computer skills and proficiency in MS Word and MS Excel
- Excellent communication skills
- Strong ability to work cross-functionally with other departments and teams including Sales and Events
- Ability to track progress of multiple projects at one time and ensure tasks are completed by multiple departments
- Strong attention to detail
- 2 years+ of customer service experience required
- 1 year+ of contact center experience preferred
- Experience identifying customer needs and making service or product recommendations
- Excellent organization and time management skills
- A high school diploma, associate degree, or some college preferred
Benefits:
- 15 days of PTO per calendar year, with additional time accruing with tenure
- 12 paid holidays
- Medical, dental, vision and additional supplemental coverage options
- Employee Assistance Program (EAP) with travel protection, counseling, and medical bill-saver program
- 401k
- U.S. LawShield membership included with employment
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