Call Center Operator
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Job Description
Call Center Operator handling incoming calls and processing work orders for client healthcare facilities. Ensuring timely feedback and maintaining confidentiality standards in a high-volume call center environment.
Responsibilities:
- Answering all incoming calls from client hospitals and facilities, performing appropriate functions and verifying/updating call center documents
- Processing facilities and engineering work orders through Corrigo, ensuring To Do’s are monitored continuously and work orders are dispatched properly and immediately
- Following the escalation process for all urgent and emergency work orders or related service needs to ensure timely resolution
- Completing data entry using multiple work request applications, including recording customer interactions, transactions, comments, and complaints
- Responding to and following through on requests for information by completing research using available resources
- Continually monitoring telephone queue time data to maximize productivity and meet performance metrics
- Maintaining vigilant awareness of client requirements for confidentiality and privacy in all communications.
Requirements:
- High School Diploma or GED
- 1+ years of applicable working experience in a call center environment
- Ability to smoothly operate Windows OS desktop computer
- Competent knowledge and functioning using WebEx and Microsoft Office Suite tools (MS Teams, Excel, Word, SharePoint, OneDrive)
- Proficiency with Corrigo work order management system
- Experience with Genesys Cloud or similar call center software
- Excellent customer service skills with professional communication abilities.
Benefits:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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