Call Center Representative – Medicaid Member Support
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Job Description
Call Center Representative providing Medicaid member support for South Carolina residents. Handling inquiries, assisting with applications, and resolving concerns in a call center environment.
Responsibilities:
- Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
- Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.
- Provides clear and concise information regarding member eligibility, assists callers with completing their Medicaid applications and provides updates on application status.
- Follows documented policies and procedures including call handling and escalations.
- Overall acts as an advocate for Medicaid members to ensure their needs are met.
- Navigate across multiple computer screens while accessing and reviewing information from various applications.
Requirements:
- Must be at least 18 years of age with a high school diploma or GED.
- Must be able to submit to a pre-employment screening.
- Must pass the Call Center – Service Skills Assessment and Internet Speed test
- A minimum of 1-year call center experience in telephone customer service or related experience
- Computer literacy and ability to use multiple programs.
Benefits:
- Equipment provided.
- Paid training
- Career Growth Opportunities
- Full Benefit Options
- PerkSpot - Employee discount program
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