Care Coordinator – Northeast or Florida Preference
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Job Description
Care Coordinator supporting patients after Physical Therapist triage in a value-based care model. Collaborating with care teams to enhance patient engagement and adherence in the MSK care process.
Responsibilities:
- Serve as the primary point of contact for patients following Physical Therapist or Advanced Practice Provider triage.
- Guide patients through recommended next steps and support throughout the episode of care.
- Conduct proactive follow-up outreach to support adherence, re-engagement, and continuity of care.
- Deliver a supportive, patient-centered experience aligned with RightMove standards.
- Manage care navigation and transitions across levels of care in coordination with Physical Therapists, APPs, and external referral sources.
- Execute and track referrals, including confirmation and receipt of external documentation.
- Use basic coaching techniques, including goal setting, accountability check-ins, and barrier problem-solving, to support adherence.
- Work closely with Physical Therapists, APPs, and other care team members to ensure coordinated, patient-centered care.
- Escalate clinical questions, changes in condition, or concerns to the appropriate provider when indicated.
- Partner with leadership to evaluate, validate, and improve care coordination workflows and policies.
- Document patient communication, follow-up, outcomes, and care coordination activities accurately and consistently in the electronic health record.
Requirements:
- High school diploma or GED (associate degree or higher preferred).
- Experience in healthcare coordination, patient support, coaching, or medical office roles.
- Comfort conducting structured follow-up conversations focused on motivation, behavior change, and adherence, not solely scheduling.
- Strong organizational skills with reliable follow-through and ability to operate within structured, evolving workflows.
- Excellent written and verbal communication skills.
- Ability to work effectively in a remote environment and manage digital workflows.
- Preferred Experience in telehealth, digital health, musculoskeletal care, or physical therapy settings.
- Spanish language proficiency.
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