Care Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Care Specialist conducting member assessments and coordinating access to healthcare resources for Equality Health’s diverse patient population. Supporting value-based care through outbound outreach and clinical referrals.
Responsibilities:
- Provide supportive care and assistance to a diverse patient population
- Identify barriers to self-care and healing, decision-making, communication, and navigation of the healthcare system
- Conduct outbound phone calls to members to complete health assessments, identify care needs, and determine appropriateness for care coordination programs
- Assist patients with barriers to care, including scheduling appointments and locating and accessing community resources
- Collaborate with patients, network providers, referral coordinators, office staff, and hospital staff
- Document all activities
- Communicate available care coordination services to patients and caregivers
- Screen for physical and behavioral health needs and refer patients to appropriate healthcare professionals
- Provide meaningful data to providers, patients, and families
- Participate in educational programs to maintain current skills and competency levels
- Perform miscellaneous job-related duties as assigned
- Work closely with Community Health Workers, Chaplains, and other Clinical Operations team members while maintaining ethical behavior, professionalism, sensitivity, and confidentiality
Requirements:
- Associate’s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience
- Minimum two (2) years of experience in a directly related position in the healthcare industry
- Proficiency with Microsoft Office applications and web-based technologies
- Strong outbound calling experience
- Ability to work independently in a productivity-based environment
- Tech-savvy: able to navigate multiple systems simultaneously
- Comfortable learning proprietary platforms
- Basic Excel proficiency, including pivot tables, formulas, and project-based spreadsheets
- Reliable high-speed internet meeting company specs
- Flexible schedule within assigned market hours
- Ability to pivot between priorities quickly
- Previous experience, knowledge and understanding of coordinating care for members preferred
- Familiarity with federal and state laws and requirements related to healthcare and health information protection preferred
- One or more of the following certifications preferred: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT)
- Excellent verbal, written and interpersonal communication skills preferred
- Demonstrated ability to gain acceptance and compliance from clinical staff preferred
- Excellent problem-solving skills preferred
- Strong organizational and prioritization skills; able to manage multiple activities and work independently with minimal supervision preferred
- Bilingual strongly preferred
- Experience in customer service environments; call center experience acceptable if adaptable preferred
Benefits:
- Full-time, non-exempt position
- Remote work arrangement
- Flexible schedule adjustments may be requested periodically to support engagement initiatives or priority campaigns
Similar Jobs
Site Contracts Negotiator
Site Contracts Negotiator managing clinical trial agreements and budgets for ICON’s global clinical research organisation. Supporting compliant study start-up across Australia and New Zealand.
Provider Relations Specialist
Provider Relations Specialist supporting Paradigm’s healthcare provider network strategy, contracts, and vendor relationships. Analyzing billing data and coordinating provider arrangements for cost-effective care.
Candidate Engagement Specialist
Candidate Engagement Specialist sourcing and qualifying candidates for school staffing needs. Managing recruiting tools, rapid follow-ups, candidate files, and recruiter handoffs across five states.
Portuguese Speaking Customer Expert
Portuguese-speaking customer support expert assisting Booking.com travelers and partners. Resolving bookings, cancellations, and travel issues through phone, email, chat, and CRM.
Customer Expert, Portuguese Speaking
Portuguese-speaking customer experts providing technical and account support for telecommunications customers. Mercier Consultancy Group connects international talent with global organizations through recruitment and BPO services.
Portuguese Speaking Customer Expert
Portuguese-speaking PayPal customer expert assisting FinTech users with transactions, disputes, and account management. Supporting secure digital payments through Mercier Consultancy Group in Greece.
Portuguese Speaking Customer Expert
Portuguese-speaking customer expert supporting Zalando shoppers with orders, returns, payments, and fashion advice. Remote role based in Greece with relocation support and performance bonuses.
Cardiovascular Specialist, Health and Science Professional
Pfizer cardiovascular sales specialist promoting Eliquis and Nurtec to healthcare providers. Driving territory sales and customer engagement across Eastern Kentucky and Southern Ohio.
Residential Solar Pricing & Incentives Intern, Summer 2027
Residential solar pricing intern supporting incentives, payments, and operational processes at IGS Energy. Updating financial models and analyzing solar, battery, and storage markets.
Screening Solutions Specialist
Screening Solutions Specialist driving Cologuard adoption across Jenkintown-area medical practices. Building healthcare relationships and account plans to improve colorectal cancer screening outcomes.
Port Captain
Port Captain overseeing Leidos’ manned and unmanned vessel readiness, compliance, and mission execution. Coordinating crews, maintenance, inspections, emergencies, and shore-based maritime support.
Site Activation Specialist
Site Activation Specialist supporting Canadian clinical-trial submissions, regulatory approvals, contracts, and end-to-end site activation for Syneos Health.
Therapeutic Specialist
Therapeutic Specialist driving pharmaceutical sales for Sobi’s rare-disease therapies in Germany. Building healthcare relationships and executing regional brand plans across the assigned territory.
Care Specialist
Care Specialist conducting health assessments and coordinating access to care for diverse patient populations. Supporting Equality Health’s tech-enabled, value-based healthcare delivery system.
Post Closing and Curative Specialist
Remote specialist resolving Texas title curative issues and completing post-closing tasks. Delivering clean, insurable, recorded files and issuing final title policies for a title company.
Music Production Expert – Hungarian
Music production expert evaluating AI-generated music for Mercor’s partner AI lab. Rating songs, vocals, lyrics, genres, and production quality in Hungarian and English.
Prescription Experience Specialist
Prescription specialist owning prior authorizations and escalated cases for newly onboarded healthcare practices. Resolving medication-access issues for providers and patients at Generator Health.
Swedish Speaking Customer Expert
Swedish-speaking customer expert supporting Booking.com travelers with bookings, refunds, and travel issues. Delivering premium service remotely through Mercier Consultancy Group in Greece.
Delivery Lead – Programs
Delivery Lead coordinating complex software programs at DreamHost, a web hosting provider. Driving cross-functional execution from discovery through adoption.
Senior Therapeutic Area Specialist, Cardiovascular
Cardiovascular field specialist promoting Bristol Myers Squibb medicines to Manhattan healthcare providers. Delivering scientific engagement, territory planning, and compliant demand generation.