Case Manager – Personal Injury
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Job Description
Bilingual Personal Injury Case Manager managing high-volume U.S. cases from intake through settlement. Coordinating clients, documentation, calls, negotiations, and demands remotely for Job Duck.
Responsibilities:
- Identify case-related issues and take appropriate action without requiring constant supervision
- Communicate with clients and team members through Google Workspace and Microsoft 365
- Monitor deadlines, pending tasks, follow-ups, and outstanding documentation for assigned cases
- Collaborate with the attorney, local team members, and remote team members to keep cases progressing efficiently
- Protect confidential client and case information
- Handle inbound and outbound calls using Zoom Phone
- Prioritize urgent and time-sensitive matters while managing a high volume of daily activity
- Assist with settlement activities and ensure required information is complete and properly documented
- Handle initial calls and communicate professionally with prospective and existing clients
- Maintain accurate and current case notes, records, documents, and status updates in Filevine
- Prepare and coordinate demand-related documentation
- Maintain ownership of a caseload of 60 or more active cases
- Support case negotiations and communicate with relevant parties as needed
- Maintain regular communication with clients regarding case progress, pending requirements, and next steps
- Complete personal injury intake activities and collect accurate case information
- Manage personal injury cases from intake through settlement
Requirements:
- Direct personal injury case management experience is required
- California personal injury experience is strongly preferred
- Candidates with personal injury experience from another United States jurisdiction may be considered if they have directly managed personal injury cases
- Personal injury intake experience is required
- Strong spoken and written English skills are required
- Bilingual proficiency is required
- Ability to independently manage a caseload of 60 or more active cases
- Ability to handle a high daily call volume, including initial calls, client communications, and case-related follow-ups
- Availability to work from 8:00 AM to 5:00 PM Pacific Daylight Time, Monday through Friday
- Availability to start as soon as possible
- Long-term commitment to the position and organization
- Experience using Filevine is required
- Experience using Zoom Phone is required
- Proficiency with Google Workspace is required
- Proficiency with Microsoft 365 is required
Benefits:
- Two 10-minute breaks
- One 1-hour lunch break
- Remote work arrangement
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