Case Manager, Registered Nurse

Posted 23hrs ago

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Job Description

Remote RN Case Manager assessing members and coordinating care plans for CVS Health. Supporting wellness through clinical judgment, benefits review, and case management.

Responsibilities:

  • Assess members telephonically and/or face to face
  • Plan, implement, and coordinate case management activities
  • Evaluate members’ medical needs to facilitate overall wellness
  • Collaboratively develop proactive courses of action to improve short- and long-term outcomes
  • Review clinical tools, assessments, claims, and other data to evaluate member needs and available benefits
  • Collaborate with and refer members to programs offered by plan sponsors
  • Apply clinical judgment to reduce risk factors and address complex health issues and social indicators
  • Use case management processes in compliance with regulatory and company policies and procedures
  • Use interviewing skills to maximize member engagement and determine health status and needs
  • Work Monday through Friday during scheduled 8-hour shifts between 8:30 a.m. and 5:00 p.m. in the employee’s time zone
  • Potentially work weekends and holidays on an on-call, volunteer basis
  • Travel less than 5% for on-site meetings, training, system updates, or licensure requirements

Requirements:

  • Active, current, and unrestricted RN license in the state of residence
  • Ability to use a compact RN license without restriction if located within the Nurse Licensure Compact jurisdiction
  • Willingness and ability to obtain additional state licenses upon hire
  • 3+ years of acute care clinical experience as an RN
  • Ability to use a computer station with multiple screens and operate multiple programs simultaneously
  • Ability to sit for extended periods of time
  • Private designated workspace free of distractions
  • High-speed internet
  • Associate Degree in Nursing required
  • Direct/hardwired internet connection to a modem/router within 7 feet of the computer
  • Minimum internet speed of 25 Mbps download and 3 Mbps upload
  • Quiet, secure, private, and HIPAA-compliant home workspace
  • Ability to work within the state and city where currently living
  • Experience with multiple monitors and multiple applications
  • Ability to communicate via email, calendar invites, Teams messaging, and virtual meetings
  • Experience with Microsoft Office 365 applications or similar tools such as Google Workspace
  • Ability to access secure systems such as VPN and EHR portals
  • Ability to follow computer security practices, manage strong passwords, and recognize suspicious emails or links
  • Ability to resolve common technical issues independently
  • Preferred: Compact RN licensure
  • Preferred: 1+ years of case management experience
  • Preferred: Certified Case Manager (CCM) certification
  • Preferred: Experience with Microsoft PowerPoint, Excel, and Word
  • Preferred: Strong telephonic communication skills
  • Preferred: 1+ years of experience using computers and navigating multiple monitors while speaking on the telephone

Benefits:

  • CVS Health bonus, commission or short-term incentive program in addition to base pay
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources supporting physical, emotional, and financial well-being
  • Company-provided equipment including keyboard, monitor, computer, and headset
  • Additional state licenses paid for by the company