Virtual Oncology Nurse Navigator
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Job Description
Virtual oncology nurse navigator delivering triage, education, and care coordination. Supporting Daymark Health’s personalized cancer care platform through phone and virtual care.
Responsibilities:
- Provide triage, case management, and care navigation for oncology patients with possible comorbidities
- Deliver direct patient care through virtual platforms
- Provide clinical and care coordination support throughout the oncology care journey, from screening through survivorship or end-of-life care
- Provide consultative support by phone, email, or video
- Handle urgent clinical escalations when required
- Triage Symptom Survey responses and other inbound reported symptoms, supporting patients and escalating to Nurse Practitioners as needed
- Proactively identify and address patient needs, including care coordination, nutritional support, discharge planning, and provider referrals
- Educate patients about their diagnosis, Daymark Health’s care offerings, and next steps
- Build trusting relationships with patients and their care networks
- Collaborate with Nurse Practitioners, Medical Directors, Social Workers, Clinical Operations, and non-clinical Health Partners
- Address social determinants of health, including food security and transportation access
- Follow Daymark policies, procedures, documentation standards, clinical protocols, systems, tools, and technology
Requirements:
- Bachelor of Science Degree in Nursing is required
- Active, unencumbered multi-state RN license under the Nurse Licensure Compact is required
- Compact unrestricted registered nurse (RN) license, or ability to obtain
- Licensure in multiple states
- At least 3 years of nursing experience, including 2 years in oncology nursing
- Passion for helping patients understand the benefits of palliative care
- Oncology-related certifications such as OCN, AOCN, AOCNS, or CCM strongly preferred or to be obtained within 2 years of hire
- Additional active RN licenses in non-compact states, such as California, New York, or Illinois, strongly preferred
- Comfort using Slack, Zoom, Google Suite, and EHR systems
- Ability to establish rapport and work effectively with healthcare providers, clinical staff, patients, and family members
- Ability to prioritize urgent and important needs
- Patient-centric approach and commitment to Daymark Health’s mission
- Strong organizational, multitasking, listening, communication, adaptability, and relationship-building skills
- Basic Life Support (BLS) certification required for patient-facing roles
- Compliance with Daymark’s Employee Vaccination and Testing policy
Benefits:
- Full-time remote work
- Monday through Friday schedule from 8:30 AM to 5 PM in the employee’s respective timezone
- Basic Life Support (BLS) certification requirement/support coordination by start date if not held at hire
- Employee Vaccination and Testing policy compliance
- Equal opportunity employment
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