Category Lead, Airbnb Services
Posted 2hrs ago
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Job Description
Category Lead owning Airbnb Services category strategy, growth, partnerships, and performance. Leading complex programs and cross-functional improvements across Airbnb’s global marketplace.
Responsibilities:
- Develop and carry out the Airbnb Services category growth plan
- Own revenue, conversion and quality targets
- Influence category roadmap development and track performance against targets
- Recommend investment across partners and initiatives
- Grow strategic partner relationships through joint business plans, commercial discussions and business reviews
- Develop scalable account playbooks
- Lead complex, higher-risk programs including partner launches, new sub-categories and pricing or incentive changes
- Set execution plans and hold cross-functional teams accountable
- Build the category KPI framework
- Use SQL and financial modeling to size opportunities, diagnose performance and frame leadership trade-offs
- Translate category needs into product requirements and marketing priorities
- Align Product, Marketing, Operations, Legal and Finance teams without direct authority
- Identify competitive and partner trends and provide leadership recommendations
- Share knowledge and support teammate development
Requirements:
- 10+ years in strategy & operations, business operations, category management, or partnerships, ideally in a marketplace, e-commerce or digital platform business
- Proven track record of setting strategy and delivering measurable top-line and bottom-line growth
- SQL proficiency required
- Ability to build financial models, size markets and turn complex analyses into clear strategic recommendations
- Strong executive communication
- Experience negotiating with and influencing senior internal and external stakeholders
- Deep understanding of two-sided marketplace dynamics, including supply quality, traffic, discovery, conversion and retention
- Experience leading complex cross-functional programs with meaningful risk and ambiguity
- Demonstrated ability to lead without formal authority
- Must live in a state where Airbnb, Inc. has a registered entity
Benefits:
- Bonus eligibility
- Equity eligibility
- Benefits eligibility
- Employee Travel Credits
- Remote work eligibility
- Occasional work at an Airbnb office or attendance at offsites, as agreed with the manager
- Reasonable accommodations throughout the recruitment process for applicants with disabilities











