Chief of Staff, AI Operations Manager

Posted 2ds ago

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Job Description

Chief of Staff & AI Operations Manager supporting AI leadership in operations and project execution. Collaborating across teams to ensure effective strategic planning and coordination of AI initiatives.

Responsibilities:

  • Serve as a central operating partner to the SVP / Practice Lead and Pod Leads.
  • Translate leadership priorities into action plans, operating cadences, trackers, dashboards, and follow-up mechanisms.
  • Prepare leadership materials, briefing documents, decision logs, status updates, and executive-ready summaries.
  • Track commitments, risks, dependencies, decisions, and action items across the AI Operating Group.
  • Help maintain visibility into team priorities, resource constraints, delivery risks, and operating issues.
  • Act as a connective layer between AI leadership and enabling functions including HR, Finance, Legal, IT, Security, and Operations.
  • Coordinate HR-related processes including onboarding, role changes, internal transfers, contractor coordination, and offboarding support.
  • Maintain team rosters, reporting lines, pod assignments, role documentation, and operating group organizational materials.
  • Partner with HR and recruiting on job descriptions, hiring workflows, interview coordination, offer status, start dates, and onboarding logistics.
  • Manage intake tracking for new AI-related requests, opportunities, internal asks, client needs, and leadership-directed initiatives.
  • Help triage incoming requests based on urgency, strategic fit, required capabilities, pod ownership, capacity, and delivery complexity.
  • Maintain visibility into intake volume, request status, bottlenecks, aging items, and escalation needs.
  • Support build operations across AI pods through project trackers, milestone reporting, risk logs, dependency tracking, and status updates.
  • Manage operating rhythms across leadership syncs, Pod Lead meetings, all-hands meetings, training sessions, and monthly operating reviews.
  • Track AI Operating Group costs across people, contractors, vendors, tools, licenses, subscriptions, infrastructure, and project-level spend.
  • Facilitate compliance with AI Operating Group technical standards, infrastructure protocols, and internal governance expectations.
  • Use AI tools to improve the speed, quality, and scalability of operational work.

Requirements:

  • 5+ years of experience in operations, chief-of-staff support, business operations, consulting operations, program management, finance operations, or practice management
  • Experience supporting senior leaders and coordinating across multiple teams or workstreams
  • Strong project management, PMO, operating cadence, and follow-through capabilities
  • Experience with budget tracking, reporting, financial analysis, cost management, or operational metrics
  • Strong organizational skills and exceptional attention to detail
  • Excellent written and verbal communication skills, including the ability to create executive-ready materials
  • Comfort operating in a fast-changing environment with ambiguity and shifting priorities
  • Ability to handle confidential information with discretion
  • Genuine interest in AI and regular use of AI tools to improve productivity
  • Ability to work effectively with technical and non-technical stakeholders.

Benefits:

  • Continuing education and professional development resources
  • Mentorship program
  • Supportive work environment
  • Inclusive culture