Director, Operations – Chief of Staff
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Job Description
Director serving as COO operating partner at Alignment Health, a senior-focused health insurance company. Driving enterprise planning, transformation, governance, performance, and regulatory execution.
Responsibilities:
- Lead the COO’s enterprise operating cadence, including executive leadership meetings, operational reviews, business reviews, board preparation, leadership offsites, and cross-functional decision forums
- Develop agendas, briefing materials, executive presentations, decision documents, follow-up summaries, and action-tracking tools
- Translate COO priorities into structured plans with owners, milestones, measures, dependencies, timelines, and accountability
- Filter, prioritize, and route issues, requests, escalations, and opportunities for the COO
- Define, operationalize, and monitor strategic priorities aligned with enterprise goals, operational performance, regulatory obligations, and transformation objectives
- Lead annual, quarterly, and ad hoc operational planning processes
- Own or sponsor complex cross-functional initiatives involving operational efficiency, cost optimization, digital transformation, automation, vendor transitions, process redesign, and scalability
- Establish governance routines, executive reporting, risk escalation, stakeholder alignment, and milestone tracking
- Oversee executive dashboards, reporting frameworks, scorecards, and performance-management routines
- Analyze performance across health insurance operations, including claims, provider operations, customer service, enrollment and billing, utilization management, case management, compliance, IT enablement, and vendor operations
- Synthesize trends, risks, dependencies, bottlenecks, and opportunities into recommendations for the COO and senior leadership
- Partner with Compliance, Legal, Audit, Finance, IT, and operational leaders on CMS requirements, state regulations, HIPAA, privacy standards, controls, audit findings, and remediation
- Prepare the COO for executive, board, regulatory, external, vendor, and high-stakes internal engagements
- Develop executive communications, strategic updates, leadership messages, board presentations, talking points, and analytical reports
- Facilitate alignment across operational functions and enterprise stakeholders
- Partner with Human Resources and senior leaders on organizational design, workforce planning, leadership effectiveness, succession planning, talent reviews, change readiness, and operating model improvements
- Provide leadership, direction, coaching, prioritization, and accountability for assigned initiatives, workstreams, and matrixed contributors
Requirements:
- 10+ years of progressive experience in healthcare operations, health insurance, managed care, business operations, executive operations, strategic consulting, enterprise program management, transformation leadership, chief of staff, or a closely adjacent function
- Demonstrated experience supporting C-suite or senior enterprise leaders in a fast-paced, complex, matrixed environment
- Proven track record leading enterprise-level, cross-functional initiatives from strategy through execution with significant influence across senior stakeholders
- Strong understanding of health insurance operations, including claims, customer service, provider operations, enrollment and billing, utilization management, case management, compliance, regulatory expectations, IT enablement, and vendor operations
- Experience developing executive communications, business reviews, analytical materials, board-level presentations, decision documents, and recommendations for senior leadership
- Experience in Medicare Advantage, Medicaid, Commercial health plans, MSO, value-based care, or complex services organizations preferred
- Prior experience supporting a COO, President, business unit leader, or enterprise operations executive preferred
- Background in management consulting, business transformation, healthcare operations leadership, enterprise PMO, or large-scale operational transformation preferred
- Bachelor’s degree in Business Administration, Finance, Healthcare Administration, Public Health, Operations, or a related field required; equivalent combination of education and relevant experience may be considered
- Advanced proficiency with PowerPoint or presentation design tools, Excel, Teams, Outlook, SharePoint, dashboards, and collaboration platforms
- Familiarity with project tracking, OKR frameworks, KPI dashboards, operating reviews, scorecards, or similar goal-management methodologies required
- Executive presence, influence, strategic analysis, business acumen, enterprise execution leadership, executive communication, healthcare operations acumen, organizational navigation, judgment, discretion, and emotional intelligence
- Ability to engage with senior leaders, operational executives, external partners, vendors, and enterprise stakeholders
- Exceptional written, verbal, and visual communication skills
- Ability to meet the stated physical functions, including standing, walking, sitting, using hands, reaching, and frequently lifting or moving up to 10 pounds
Benefits:
- Fully remote work
- Opportunity for growth and innovation
- Equal Opportunity/Affirmative Action employment
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