Chief Operating Officer
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Job Description
Chief Operating Officer overseeing operations at Kinect Solar, a logistics firm in renewable energy. Responsible for building operational systems and leading growth initiatives.
Responsibilities:
- Lead the operations organization across warehouse, logistics, inventory, fulfillment, and special projects
- Manage and optimize the contracted warehouse and 3PL network — carrier and partner selection, performance management, and network design
- Direct freight strategy for specialized cargo (transformers, BESS, trackers, modules), including heavy/oversized freight, permitting, hazmat handling for lithium-ion, and insurance
- Establish and own operational KPIs across logistics, warehouse, inventory, and fulfillment: on-time delivery, cost per shipment, damage rates, dwell time, inventory accuracy, claims ratio, and carrier performance
- Assess organizational structure, talent, and operational ownership while integrating and scaling warehouse, transportation, logistics, inventory, and fulfillment operations
- Build the BD and sales infrastructure that supports both business lines — pipeline management, forecasting, CRM, deal desk, and the cadence that connects commercial activity to capacity and resource planning
- Partner with the Sales Leaders to translate their commercial strategies into repeatable, measurable processes — without owning the customer relationships
- Own pricing, margin management, and deal-desk discipline as enterprise functions
- Build the data and reporting infrastructure that gives the executive team real-time visibility into pipeline, backlog, and conversion
- Own the enterprise operating cadence — weekly, monthly, and quarterly business reviews, KPI dashboards, and the rhythms that hold the company accountable to its plan
- Partner with the CEO, CFO, and Board to translate strategic priorities into operating plans and quarterly objectives
- Build the operating framework, accountability structure, and decision-making processes required to scale the business. Serve as a thought partner to the Sales Leaders on operating efficiency, organizational design, and execution within their business lines
- Build and scale a project management function that supports increasingly complex customer projects.
- Establish project governance, operational handoffs, and cross-functional execution to ensure projects are delivered safely, compliantly, and on schedule.
- Own operational systems strategy — WMS/TMS evaluation and implementation, CRM, deal desk tooling, and operational integrations across the tech stack
- Partner closely with the CFO on NetSuite and the broader ERP environment; NetSuite functional support reports to the CFO with a dotted line to the COO for operational priorities
- Lead the IT Systems Product Manager and partner with corporate IT and shared services (under the CFO) on a unified, scalable technology environment
- Champion data and analytics initiatives that create enterprise-wide visibility and lead major IT and operational transformation projects
- Build and lead the Compliance function as the business scales, ensuring operational, transportation, warehouse, safety, and renewable energy compliance requirements are proactively managed
- Own federal and state regulatory compliance for battery storage and renewable energy products, including DOT hazmat (lithium-ion), state permitting for oversized loads, etc.
- Oversee in-house counsel for commercial agreements (supplier, customer, 3PL, carrier) and the deal desk legal review workflow
- Partner with the Sales Leaders on commercial contract strategy and own consistent legal and deal-desk discipline across the company's commercial activity
- Lead and develop the operations organization while evaluating talent, organizational effectiveness, and opportunities to improve performance. Manage the relationship with offshore contractor partners supporting administrative and operational functions
- Serve as a strategic partner to the Board, CEO, and executive team; contribute to enterprise strategy and growth planning
- Embody and reinforce Kinect Solar's culture and values
Requirements:
- 15+ years of progressive leadership experience in operations, supply chain, or general management, with at least 8 years in a senior executive role (COO, SVP Operations, GM, or comparable)
- Demonstrated experience building and installing operating systems in a growth-stage business — KPIs, operating cadence, deal desk, planning processes
- Experience leading operations in a logistics or distribution business handling heavy industrial or renewable energy products (transformers, BESS, trackers, modules, or comparable)
- Proven track record leading IT and systems projects — WMS, TMS, ERP (NetSuite a plus), CRM — from strategy through implementation
- Experience managing a multi-site or contracted-warehouse network at scale
- Track record of leading through influence and structural authority — has built BD/sales infrastructure that sales leaders rely on
- Experience building or leading a compliance function
- Strong executive presence and the ability to partner effectively with a CEO, Board, and senior executive peers
- Demonstrated success assessing, restructuring, and scaling organizations while balancing strategic leadership with hands-on operational execution.
- Experience building or leading formal project management functions, methodologies, or operational excellence initiatives
Benefits:
- Competitive compensation
- PTO, sick, mental health days, and paid holidays
- Fully remote and flexible work environment and schedules
- Minimal travel
- Health, vision, dental, and life insurance
- 401(k) with employer match
- FSA/HSA options and Employee Assistance Program (EAP)
- Employee discounts and referral bonuses
- Professional development and volunteer time off
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