Client Support Associate Attorney – Worker's Compensation
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Job Description
Remote client support attorney counseling injured workers on California workers’ compensation claims. Handling calls, benefit questions, medical evaluations, and hearing preparation for an employee-rights law firm.
Responsibilities:
- Serve as the attorney point of contact for injured workers with active workers’ compensation claims
- Respond to and complete client call assignments routed through Actionstep within two business days
- Prioritize urgent matters, including benefit stoppages, denied or delayed medical treatment, and imminent hearing or evaluation dates
- Counsel clients on temporary disability payments, medical treatment authorizations, and utilization review denials
- Prepare clients for QMEs, IMEs, depositions, and WCAB hearings
- Answer questions about work restrictions, return to work, permanent disability ratings, and settlement processes
- Explain workers’ compensation concepts and procedures in plain language
- Address client concerns and de-escalate sensitive or emotionally charged conversations
- Document client interactions, advice, and follow-up items in Actionstep
- Escalate benefit disputes, deadline risks, and case concerns to handling attorneys or case managers
- Collaborate with case managers, paralegals, and handling attorneys
- Maintain strict confidentiality and comply with ethical and professional responsibility standards
Requirements:
- Juris Doctor (JD) from an ABA-accredited law school
- Active member in good standing of the State Bar of California
- Working knowledge of the California workers’ compensation system, including benefits, the medical-legal process, and WCAB procedures
- Exceptional verbal communication skills with a warm, professional phone presence
- Strong active listening skills
- Ability to convey complex information clearly and concisely
- Empathy and patience when handling difficult conversations with injured workers
- Excellent organizational skills and attention to detail
- Ability to manage a steady volume of calls while meeting daily deadlines
- Comfortable using case management software, phone systems, and standard office technology
- Reliable home office setup with high-speed internet and a quiet, private workspace suitable for confidential calls
- Experience in California workers’ compensation law is strongly preferred
- Experience in a client-facing legal role is preferred
- Prior experience in a high-volume, phone-based environment is highly desirable
- Bilingual in English and Spanish is a plus
Benefits:
- Performance-based bonuses
- Health insurance
- Retirement plans
- Unlimited paid time off (PTO)
- Opportunities for professional development
- Continuing legal education (CLE)
- Supportive and collaborative work environment
- Opportunity to make a meaningful difference for injured workers and their families
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