National Accounts, Client Services Operations Administrator
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Job Description
Client services administrator managing national pest-control accounts for Rentokil. Resolving customer issues, improving processes, and coordinating field, subcontractor, and operations teams.
Responsibilities:
- Manage inbound and outbound customer inquiries
- Develop and implement policies and procedures governing client information flow
- Establish and implement performance and service standards
- Ensure productivity meets or exceeds service and quality standards
- Establish and maintain industry relations
- Provide coaching and mentoring to Client Service Administrators
- Communicate about assigned accounts with field teams and subcontractors
- Own communication of requested process improvements from assigned customers
- Escalate customer issues to the appropriate level within the company
- Resolve customer pain points
- Proactively identify and correct failures or potential failures
- Build expertise in assigned verticals
- Collaborate with internal departments, service branches, and technical and operations managers to resolve complex administrative and service issues
- Work 40+ hours per week when needed, including weekends
Requirements:
- High school diploma or equivalent required
- College degree preferred, but equivalent work experience is acceptable
- 3–5 years of client management experience
- Experience working in sales and billing is helpful
- Experience in project management, project or peer leadership, customer service, and conflict resolution
- Strong written and verbal communication skills
- Organizational and project management skills
- Ability to multitask
- Detail-oriented
- Ability to learn new business unit software programs as needed
- Must express a sense of urgency when dealing with client and partner concerns
- Strategic and innovative thinking skills
Benefits:
- Benefits start Day 1 for Full-Time Colleagues
- Professional and personal growth opportunities
- Multiple avenues to grow your career
- Training and development programs
- Tuition reimbursement benefits for full-time colleagues
- Medical, dental, vision, disability, and life insurance
- 401(k) retirement plan with company-matching contributions
- Vacation days and sick days
- Company-paid holidays and floating holidays
- Health, safety, and flexibility prioritized
- Performance incentives may be offered
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