Client Delivery Analyst
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Job Description
Client Delivery Analyst at Machinify assisting healthcare clients with Complex Payment Solutions. Responsible for requirements gathering, solution documentation, and client reporting.
Responsibilities:
- Monitor client inventory in Machinfy and client systems.
- Perform requirements gathering to problem solve for client issues arising in Operations’ day-to-day activities and implement appropriate processes to monitor resolution by utilizing the Client Action Log and Jira ticketing system.
- Enter, track, and follow up on tickets to ensure timely resolution for client production issues.
- Support internal Operations teams through regularly scheduled team meetings to determine appropriate process is handling changing needs including rule changes, process flow modifications, escalations.
- Support the client invoicing and/or reconciliation processes.
- Generate and transmit client reporting as required.
- Communicate and discuss larger issues with IT and Operations teams, continuing to act as liaison between teams until issues fully resolved.
- Attend external working client meetings with leadership teams and communicate pertinent information to appropriate internal teams, acting as a support system to client teams.
- Set up new users for clients in Machinify’s systems.
- Maintain system access requirements for client systems to perform inventory management work as necessary.
- Perform QA and UAT efforts as necessary.
- Other duties as assigned.
Requirements:
- 2+ years’ experience in data production preferred; and health industry knowledge and experience a strong plus.
- Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
- Experience managing multiple clients/projects in a team environment
- Experience independently structuring and executing complex analyses
Benefits:
- Top Medical/Dental/Vision offerings
- FSA/HSA
- Tuition reimbursement
- Competitive salary, 401(k) with company match
- Additional health and wellness benefits and perks
- Flexible and trusting environment where you’ll feel empowered to do your best work
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