Client Engagement Director – Medical Publications
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Job Description
Client Engagement Director managing client relationships worth $2M - $4M in medical communications. Collaborating with teams and leading project execution to exceed revenue targets.
Responsibilities:
- Serve as the primary point of contact for clients, building trusted, long-term relationships with senior stakeholders.
- Lead strategic planning and contribute to medical communications roadmaps aligned to brand objectives and scientific strategy.
- Maintains deep knowledge of client brands, therapeutic areas, clinical data, and market dynamics to guide project direction.
- Identify evolving client needs, recommend innovative solutions, and drive organic growth to meet or exceed revenue targets.
- Lead weekly client status meetings, ensuring timely agendas, recaps, and proactive communication.
- Partner with Scientific Services to ensure deliverables are strategically aligned to client objectives and maintain scientific integrity.
- Guide development and execution of core medical communications tactics including publications, scientific communication platforms, advisory boards, congress activities, speaker programs, MSL materials, omnichannel programs and digital initiatives.
- Own financial health of assigned accounts including forecasting, margin management, Earned Rate performance, and timely reconciliations and close-outs.
- Lead scoping and SOW development including Charge Orders, managing execution through client systems.
- Ensure projects are delivered on scope, on time, on budget, and to quality standards.
- Manage and develop Manager- and Coordinator-level staff through coaching, feedback, and career development.
- Uphold agency and client SOPs and compliance standards including PhRMA and Open Payments guidelines.
- Provide onsite leadership for key initiatives and partner with events teams and external vendors to deliver premium experiences.
Requirements:
- Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred).
- 8 – 10 + years of experience in medical communications, medical education, pharma marketing, or related fields.
- Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process.
- Experience with strategic planning initiatives including publications planning, tactical planning, congress strategy, etc.
- Advanced financial acumen including forecasting, SOW development, and profitability management.
- Exceptional written, verbal, and presentation skills with executive-level client presence.
- Strong organizational and prioritization skills in a fast-paced environment.
- Proven problem-solving, negotiation, and conflict resolution skills.
- Ability to collaborate effectively with cross-functional teams.
- Demonstrated people leadership, coaching, and performance management capabilities.
- High attention to detail with commitment to quality and compliance.
- Proficiency with Microsoft Office and project management systems.
Benefits:
- Eligible employees may also participate in applicable bonus, incentive, and benefits programs.
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