Director of Clinical Operations – Population Health RN
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Job Description
Clinical operations director leading remote care management teams for Vigilance Health’s population health programs. Improving ACO quality measures, patient engagement, workflows, and clinical outcomes.
Responsibilities:
- Recruit, onboard, coach, and develop a team of care managers
- Establish standards for high-quality care management and support team accountability
- Build and continuously improve practical, documented clinical workflows and protocols
- Monitor ACO quality measures and identify performance gaps
- Lead interventions to improve quality metrics and close care gaps
- Improve patient engagement, including call answer rates, appointment scheduling rates, and no-show reduction
- Collaborate with partner sites through meetings and co-managed escalations
- Align clinical work with partner payer and regulatory requirements
- Provide clinical oversight across CCM, APCM, BHI, and RPM programs
- Ensure clinical standards, regulatory alignment, and documentation quality
- Provide leadership visibility into performance, risk analysis, population analysis, and opportunities
Requirements:
- Active RN license
- BSN required
- MSN a plus
- Experience working in or directly with FQHCs, ACOs, IPAs, or payers
- Extensive familiarity with ACO quality measures, including HEDIS, UDS, or equivalent
- Prior leadership of a remote care management program
- Experience managing remote clinical staff and building teamwork and accountability at a distance
- 5+ years of clinical experience, including meaningful time in population health or care management
- CCM, CPHQ, or population health certification nice to have
- Behavioral Health Integration (BHI) experience nice to have
- Experience launching or scaling new care management service lines nice to have
- Ability to communicate clearly with clinical teams, operations leads, and external partners
- Self-starter and solution-focused approach
Benefits:
- Direct impact — your work shapes outcomes for real patients in real communities
- Leadership with latitude — room to build programs the right way
- Mission-aligned partners
- Growth-oriented organization
- Collaborative and supportive team
- Equal opportunity, diverse and inclusive team
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