Client Financial Services Coordinator
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Job Description
Client Financial Services Coordinator for Banfield handling collections and inquiries regarding Wellness Plans. Ensuring exceptional client experience and handling payment arrangements as needed.
Responsibilities:
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Notify Banfield clients via telephone and email regarding delinquent accounts for Wellness Plans, third party collections, NSF’s and/or hospital invoices.
- Use various collections techniques to negotiate and secure payment on accounts.
- Process and document future, current and past due transactions.
- Troubleshoot and resolve payment and account discrepancies.
- Document calls and resolutions using all appropriate systems, ensuring consistency in service.
- Assist hospital teams with Wellness Plan and non-Wellness Plan financial information.
- Ensure the delivery of an exceptional client experience to both internal and external clients in every interaction.
- Educate associates and clients on business standards for Wellness Plans.
- Maintain client privacy, security and company confidentiality.
Requirements:
- Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
- One year of customer service (call center, retail, hospitality, etc.) experience is required.
- Excellent communication skills are required.
- The ability to multi-task, prioritize and manage time effectively is required.
- Strong client contact handling skills and active listening skills are required.
Benefits:
- Competitive salary with paid time off & holidays so you can spend time with the people you love.
- Medical, dental, and vision insurance for you and your loved ones.
- Fertility and family-building assistance.
- Paid Parental leave.
- Practice Paid Basic Life Insurance.
- Practice Paid Short- and Long-Term Disability.
- Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
- Commuter Benefits.
- Legal Plan.
- Health Savings Account & Flexible Spending Account.
- Mental health support and resources.
- Paid Volunteering.
- Optimum Wellness Plans® for up to three pets.
- Continuing Education allowance & MED hours for eligible positions.
- Student Debt Relief (for full-time DVMs).
- A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.
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