Client Partner
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Job Description
Client Partner growing established accounts for Stitch, a Braze and Databricks CRM consultancy. Driving retention, expansion, commercial performance, and lifecycle marketing outcomes.
Responsibilities:
- Own a Book of Business of established clients with opportunities for continued growth
- Drive client retention and expansion by understanding desired outcomes and connecting Stitch’s work to measurable value
- Identify opportunities across campaign operations, data and analytics, loyalty programs, AI-enabled capabilities, creative services, and other Stitch expertise
- Serve as the face of Stitch and trusted advisor for client stakeholders
- Own client relationships end-to-end and drive predictable revenue growth
- Build connections across multiple client stakeholders and partner closely with Delivery
- Provide strategic thinking, clear points of view, and actionable recommendations across marketing, martech, and marketing operations
- Own renewals, expansions, and commercial performance; develop quarterly growth plans
- Establish business outcomes for accounts and use them to guide account planning, value discussions, QBRs, and expansion strategy
- Translate client business goals into integrated roadmaps spanning data, creative, strategy, and technology
- Lead pricing, scoping, and negotiation of Statements of Work with Delivery
- Build multi-threaded relationships across client marketing, product, data, and technology teams
- Lead client meetings, QBRs, and onsite sessions
- Monitor client environments for changing needs, risks, and strategic shifts; proactively drive resolution
- Coordinate with Delivery Directors and internal partners on project health, resource allocation, margins, and forecasts
- Keep Delivery members informed and aligned for a coordinated client partnership
- Maintain fluency in Braze, customer engagement, and the broader martech ecosystem
- Support peer onboarding and capability development
- Help develop playbooks, sales frameworks, and sales motions
- Share insights and successful practices across the ECP-led portfolio
Requirements:
- 6–10 years of experience managing client relationships and driving growth within martech consulting, digital strategy, or marketing technology environments
- Required experience developing, advising on, or supporting lifecycle and relationship marketing programs
- Working understanding of customer journeys, segmentation, personalization, and cross-channel engagement across onboarding, retention, loyalty, and reactivation
- Track record of successfully owning a Book of Business and driving predictable revenue growth within existing accounts
- Experience and confidence leading meetings with all levels of marketing organizations with clear structure, outcomes, and next steps
- Demonstrated financial fluency, including pricing strategy, forecasting accuracy, and margin management
- Growth mindset and willingness to take ownership and drive outcomes for the team’s success
- Strong understanding of martech; Braze experience preferred
- Ability to move quickly, prioritize effectively, and adapt to a rapidly changing and growing market
- Experience developing and presenting account growth strategies, solution recommendations, and business cases connecting client needs to measurable value and investment decisions
- Resourceful problem-solving skills and ability to mobilize the right people and capabilities around evolving client needs
- Ability to balance client advocacy with commercial discipline, including judgment around scope, pricing, margin, and contractual commitments
- Ability to travel up to 25%
- Must be eligible to work in the United States without visa sponsorship now or in the future
Benefits:
- Medical, dental, vision, and life insurance
- 401k with company match
- Flexible PTO policy
- Monthly tech stipend
- Paid parental leave
- In-person onboarding experience at our HQ in Indianapolis, Indiana
- Mental well-being support
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