Senior Manager, Client Strategy – Non-RTW/Accessories
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Job Description
Senior Client Strategy Manager retaining and expanding enterprise non-RTW/accessories accounts at ShopMy. Driving affiliate and creator-marketing growth through strategic client partnerships.
Responsibilities:
- Build trusted-advisor relationships with brand executives across the non-RTW/accessories sector
- Partner with Sales to understand business goals, expectations, and upselling opportunities for incoming clients
- Drive brand retention and identify expansion opportunities through product adoption, subscription growth, and data-backed recommendations
- Persuade brand stakeholders to increase investment in creator and affiliate marketing strategies
- Identify and solve day-to-day issues across multiple accounts
- Deliver timely, accurate, and professional account support
- Escalate product feedback as the voice of the customer to inform product roadmap and priorities
- Elevate client conversations to identify opportunities to drive partner value
- Identify and implement AI-driven workflows and contribute to AI adoption across Client Strategy
- Coach and develop teammates
Requirements:
- 6+ years of experience in account management
- Experience working with large non-ready-to-wear accounts, including accessories, shoes, intimates, and swimwear
- Demonstrated experience managing enterprise or highly complex brand relationships
- Proven track record driving retention, expansion, upsell, and long-term account growth across strategic customer accounts
- Experience engaging executive stakeholders and influencing decision-making
- Experience managing and developing direct reports in a Customer Success, Account Management, or Client Strategy environment
- Strong analytical instincts and ability to turn performance data into strategic insight
- Exceptional communication and executive presence
- Ability to thrive in a fast-paced, high-growth environment
- Bachelor's degree required
- Familiarity with affiliate marketing platforms and performance marketing
- Experience in SaaS Customer Success, startup environments, or the creator economy is a bonus
- NYC preferred
- Must complete employment authorization verification through E-Verify upon hire
Benefits:
- Equity in ShopMy; all roles receive equity
- Employee ShopMy page to monetize personal influence
- 401(k) with 3% employer contribution, fully vested
- Medical, dental, and vision benefits, including a 100% employer-paid medical option and dependent coverage
- Virtual mental health support, urgent care, and primary care visits at no cost for employees and dependents
- Flexible PTO, including birthday off
- 13 company holidays
- 14 weeks of paid parental leave
- Remote-first culture with an NYC HQ
- Workplace and wellness stipends for wellness, home office needs, and Wellhub membership
- 100% employer-paid disability and life insurance
- Health Care FSA/HSA
- Annual company offsite
- Quarterly team co-locations
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