Head of Client Partnerships
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Job Description
Head of Client Partnerships leading US client relationships, renewals, and expansion for Wunderkind’s martech platform. Managing Client Partners and executive relationships across retail and eCommerce accounts.
Responsibilities:
- Own client relationships after the sale across Wunderkind's entire US book of business
- Lead a team of 5–6 Client Partners across Strategic, Enterprise, and other accounts
- Own renewals, expansion, and the forecast; report forecast to the executive team weekly
- Hire, coach, and hold Client Partners to targets
- Serve as executive sponsor for largest accounts and build C-suite and senior marketing/eCommerce relationships
- Understand client businesses and propose product-and-services solutions
- Maintain account plans, assess risk, allocate team time, and escalate at-risk accounts
- Partner with Customer Success, Professional Services, RevOps, Finance, Product, and Sales
- Handle troubled client relationships and determine appropriate escalations
- Meet decision makers across Strategic and Enterprise accounts within the first 90 days
- Deliver renewal and expansion targets, trusted forecasts, account plans, decision-maker relationships, and self-sufficient solution-selling Client Partners in the first year
Requirements:
- 10+ years in client-facing roles in martech, performance marketing, or digital advertising, with retail and eCommerce clients
- Several years leading a quota-carrying team that owned renewals and expansion, with a record of hitting targets and growing an inherited book
- Relationships with marketing and eCommerce decision makers at brands and retailers, with peer-level credibility
- Experience selling or leading teams that sold a combination of software and services; ability to scope, price, and defend services in negotiation
- Ability to read client results, understand the business, and propose solutions
- Fluency in email, SMS, and onsite marketing programs and the ESP and CDP landscape
- Comfortable owning a forecast and defending it to a CFO
- Nice-to-haves: agency or consulting experience; product experience; experience building a team or function; experience through company transitions
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