Client Relations Representative
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Job Description
Client Relations Representative coordinating moving services and customer support at Roadway Moving. Liaising with clients, sales, and operations to ensure smooth moving processes and service delivery.
Responsibilities:
- Communicates with sales representatives, clients and other operations personnel as needed
- Shares all pertinent information with the client and coordinates with sales and operations
- Conducts introductions as a Moving Coordinator to clients who are already booked
- Provides support to the customers with any questions arising from documentation sent by the company
- Serves as the primary contact for the clients from the confirmation call, until the completion of the move
- Collaborates with the Sales Representative on service requested by a client
- Confirms moving details, addresses, services, dates, and times with clients prior to the scheduled move
- Assists the client with COI (certificate of insurance) issuance for all required locations and sends to our COI team to be completed and sent back
- Provides excellent customer service and resolutions to any issues occurring during and after the move
- Any damages we escalate to Claims and send by e-mail our Intro TO Claims (ITC) process
- Maintains consistent attendance while exhibiting professional behavior in alignment with Roadway values
- Any other related duties as assigned
Requirements:
- At least 2 years of Client Relations experience preferably with US based company
- Experience with moving household goods and/or storage industry
- Strong customer service and clear/concise communication skills
- Strong computer, system, listening, problem-solving, and negotiating skills
- Fluent in English with strong verbal and written communication skills
- Proficiency in software programs, including Microsoft Word, Excel, and Outlook
- Ability to work independently with minimal supervision to manage schedules and meet deadlines
- Ability to work effectively in a high volume, fast-paced, and time-critical environment
- Good at resolving problems and “switching gears” to accomplish jobs
- Detail-oriented with experience working in a fast-paced environment
- Must be a team player, flexible with changing schedules, and ability to work US time zone hours
- Ability to work 6 days during the summer (busy season)
Benefits:
- Excellent customer service and resolutions to any issues occurring during and after the move
- Consistent attendance while exhibiting professional behavior in alignment with Roadway values
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