Client Services Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Client Services Analyst providing support to scholarly publishers in Latin America. Responsible for troubleshooting, customer support, and relationship management.
Responsibilities:
- Deliver outstanding support to academic and scholarly publishing customers
- Troubleshoot and resolve client issues using detailed product knowledge
- Escalate complex issues to appropriate teams following established guidelines
- Create and refine Knowledge Base articles
Requirements:
- Two-year undergraduate degree in computer science, information science, or related field (or equivalent experience)
- Technical or customer support experience with a software/technology company
- Solid understanding of XML, SQL, and Microsoft applications
- Proficiency with CRM and ticketing systems (JIRA, Zendesk, ServiceNow, Confluence)
Benefits:
- Comprehensive support via tickets, email, and phone
- Multichannel Customer Support
- Regular client support status meetings
Similar Jobs
Accounting Specialist, US Client Support
Philippines CPA managing QuickBooks Online, invoicing, reconciliations, and payroll preparation. Supporting a growing digital agency’s US leadership team and outside CPA.
Retirement Plan Client Services Manager
Retirement plan client services manager leading client operations and employee development at Benetrends Financial. Supporting compliance, quality control, and service delivery for retirement plan clients.
Client Services Associate
Associate supporting integrated healthcare marketing and customer engagement programs for pharmaceutical and biotech clients. Coordinating project timelines, deliverables, documentation, and cross-functional agency teams.
Director, Client Services
Director leading client services for ClearStar’s background and medical screening technology. Overseeing support operations, key accounts, compliance, staffing, and service performance.
Client Services Executive
Atendimento Publicitário gerenciando contas, briefings e resultados para a Orgânica, agência brasileira de marketing integrado. Condução de clientes, projetos, retenção e oportunidades de upsell.
Client Services Representative
Client Services Representative supporting Medicare clients with plan questions, documents, and portal issues. Handling high-volume calls while meeting CMS compliance and quality standards.
Bilingual Client Service Partner, Spanish
Bilingual Spanish client service partner supporting Cigna healthcare benefits clients and employees. Resolving complex benefits issues, educating members, and coordinating wellness initiatives.
Client Services Specialist
Client Services Specialist overseeing medical revenue cycles for Office Practicum practices. Managing client relationships, billing performance, denials, claims, and revenue improvements remotely.
Client Services Vet Nurse
Part-time remote Vet Nurse providing telephone triage, pet health advice, and appointment support. Supporting Greencross veterinary clinics and pet owners across Australia.
Client Services Agent
Client Services Agent enrolling and supporting self-directed home care clients for Acumen Fiscal Agent. Handling calls, paperwork, data entry, and compliance inquiries remotely.
Client Services Agent
Client Services Agent enrolling and supporting clients for Acumen Fiscal Agent, a national provider of household employment and home care solutions. Managing calls, paperwork, data entry, and compliance.
Director, Client Services – Healthcare
Director managing hospital and health-system client relationships for Access TeleCare, a nationwide acute specialty telemedicine provider. Driving service-line growth, executive partnerships, and client satisfaction.
Client Care Specialist
Remote Client Care Specialist supporting GR8 Global’s Technology Solutions operations. Coordinating client care, software renewals, quotes, training, projects, billing, and sales support.
Client Service Manager
Client Service Manager supporting 150–175 small-business retirement plan clients at JULY. Managing compliance, recordkeeping, advisor questions, and proactive client service remotely.
Client Services Manager
Remote Client Services Manager leading account teams and high-value nonprofit client relationships at ACD Direct. Driving retention, renewals, service quality, escalations, and team performance.
Scheduling, Client Services Coordinator
Remote coordinator organizing vacation schedules, reservations, and itineraries for Never Ending Travels. Supporting clients through planning, communication, documentation, and follow-up.
Scheduling, Client Services Coordinator
Remote coordinator organizing vacation schedules, reservations, and client itineraries for Never Ending Travels. Supporting clients with accommodations, transportation, activities, resorts, and cruises.
Client Service Manager
Client Service Manager supporting commercial insurance clients and renewals at WithCoverage, an AI-powered risk management company. Managing client service processes, coverage inquiries, policies, and claims-related documentation.
Senior Director, Client Services – Travel & Hospitality
Senior Director leading loyalty strategy, client growth, and enterprise relationships for Kobie’s travel and hospitality clients. Guiding analytics, technology, and cross-functional delivery.
Client Services Director
Client Services Director leading Everise’s BPO client programs, relationships, KPIs, and financial performance. Driving service delivery, growth, and cross-functional execution remotely across eligible U.S. states.