Client Solutions Specialist
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Job Description
Client Solutions Specialist assisting clients in genealogy research via calls and emails. Responding to warm leads and contributing to sales goals in a remote environment.
Responsibilities:
- Assist potential clients to find the best solution for their research needs
- Respond to warm sales leads and sell company services over the phone, video, and email
- Establish and maintain potential client relationships
- Contribute to the sales team by meeting deadlines and achieving sales goals
- Attend company meetings and fill in for team members as needed
Requirements:
- 2 years sales experience, preferably in professional/consulting services
- Deep familiarity with UK and/or Australian English
- Experience working with clients in the UK and accommodating their time zone
- Experience in telephone and video call sales (preferably not scripted)
- Very flexible schedule
- Motivated by helping people and closing sales
- Experience with CRM and pipeline management
- Excellent listening, negotiation and presentation skills
- Proven ability to meet KPIs such as sales goals
- Adept at building trust and credibility
- Quiet place to work with a computer, great internet, and without distractions
- Interest and preferably some knowledge in genealogy
Benefits:
- Work Flexibly
- Remote-based work environment
- Supportive team culture
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