Housing Officer – Leominster, Surrounding Areas
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Housing Officer managing tenancies, inspections, safeguarding and resident support across Leominster and surrounding areas. Delivering local housing services for Stonewater, a UK social housing provider.
Responsibilities:
- Manage the full tenancy lifecycle, from sign-up through to end of tenancy
- Handle tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Support lettings and voids activity to minimise rent loss and turnaround times
- Carry out estate inspections and address neighbourhood and environmental issues
- Manage low-level anti-social behaviour and neighbour disputes, and support more complex cases
- Identify and respond to vulnerability, safeguarding, hoarding, and non-access cases
- Complete person-centred fire risk assessments and monitor health and safety issues
- Investigate complaints and learn from outcomes to improve services
- Work in partnership with local authorities and external agencies to support customers
- Act as the key point of contact for residents across a defined patch
- Deliver respectful, personalised, and trauma-informed services in line with Stonewater’s Customer Promise
Requirements:
- Experience of housing management or a similar customer-facing role
- Experience of tenancy, estate management, lettings or neighbourhood services within social housing
- Knowledge of housing legislation, including safeguarding, ASB and welfare reform
- Strong communication and influencing skills, with the ability to work calmly under pressure
- A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice
- Confidence using digital systems and data to manage cases and improve performance
- Ability to work independently, manage competing priorities, and make sound day-to-day decisions
- Comfortable working flexibly, including participating in an out-of-hours rota where required
- Satisfactory Disclosure and Barring Service Check (if applicable)
- Satisfactory references
- Valid Right to Work document
- Specific qualifications, skills, knowledge, and behaviours may be required to meet the Competence and Conduct Standard for Social Housing
Benefits:
- £3,715 Car Allowance
- Flexible working, including participation in an out-of-hours rota where required
- Opportunity to study towards a professional qualification if not already qualified
- Disability Confident Employer support for disability, mental health and wellbeing in the workplace
Similar Jobs
Especialista en Evaluación Psicolaboral – Part Time
Psicólogo/a de selección remoto para Eurofirms, realizando entrevistas por competencias. Evaluando candidatos y elaborando informes psicolaborales los fines de semana.
Asesor Comercial, Full Time
Asesor comercial remoto para Konecta, centro de experiencia que conecta empresas con sus clientes. Atención comercial desde casa en turno full time de mañana.
Asesor Telefónico – Full Time
Asesor telefónico remoto para Konecta, empresa peruana de experiencias de cliente. Atención de llamadas desde casa durante el turno de mañana.
Care Team Member
Care Team Member providing Christian pastoral support and ministry services to employees and families in Alberta. Visiting worksites, care facilities, residences, and other community locations.
Maintenance Planning Intern
Estágio em planejamento de manutenção na Carneiros Temporada, empresa de hospedagem e turismo. Apoio a cronogramas, manutenção preventiva e indicadores operacionais.
Senior Systems Specialist
Senior Systems Specialist supporting Banner Health’s supply-chain applications, reporting, analytics, and system administration. Improving healthcare operations through troubleshooting, implementations, documentation, and business-user support.
Frontline Experience Specialist
Frontline experience specialist adapting culture and engagement tools for AAA’s branch teams. Supporting field leaders, adoption, retention, and scalable frontline practices.
Annuity New Business Specialist I
Annuity new business specialist resolving application issues and pending requirements. Supporting producers and administrators for F&G’s annuity and life insurance products.
Annuity New Business Specialist II
Annuity New Business Specialist II resolving escalated cases for F&G, which provides annuity and life insurance products. Liaising with agents and internal teams on service, compliance, and processing issues.
Research & Outreach Specialist
Research and outreach specialist building segmented B2B lead lists and launching email and LinkedIn campaigns. Supporting SBC Performance’s AdTech agency and Trivio AI ad creative platform.
Support Coordinator
NDIS Support Coordinator helping Australian participants implement plans and coordinate disability supports. Building stakeholder networks and promoting MyIntegra’s services across Adelaide.
Vaccines Specialist, Health and Science Professional
Pfizer Vaccines specialist promoting immunization products and driving territory sales. Building healthcare customer relationships through field-based and virtual engagement.
Support Coordinator
Support Coordinator helping Australian NDIS participants navigate NDIS plans, connect with supports and overcome barriers. Building participant independence through community relationships and practical solutions.
Campaign Coordinator
Campaign and Training Coordinator leading issue-based campaigns and leadership training. Advancing United We Dream’s immigrant youth-led organizing and membership pipeline.
Construction Specialist
Construction Specialist managing single-family rental renovations for Roofstock’s investment platform. Developing scopes, pricing projects, and controlling remote turn execution across vendor networks.
Appeals Specialist
Appeals Specialist reviewing STD and LTD claim appeals for Alight’s benefits and absence-management business. Investigating disputes, interpreting regulations, and determining compliant outcomes.
Denial & Appeals Coordinator, RN – Concurrent Denials Prevention
Remote RN coordinator evaluating hospital denials, medical necessity, and appeals. Supporting Baptist Health’s South Florida healthcare system with utilization and billing recommendations.
Counterparty Credit Risk, Functional Specialist
Counterparty credit risk specialist defining IMM limits-management solutions for Talan’s financial-services clients. Translating risk requirements into data, calculation, testing, and reporting capabilities.
Payor Strategy Enrollment Coordinator
Payor enrollment coordinator managing practitioner enrollment, claims issues, and compliance documentation for TridentCare. Remote administrative role supporting payor credentialing and process improvements.
CAD Specialist
CAD Specialist supporting Autodesk, Bentley, and other engineering software for ENTRUST Solutions Group’s infrastructure projects. Troubleshooting systems, maintaining CAD standards, and improving design workflows.