Client Success Director – Legal
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Job Description
Client Success Director responsible for driving client adoption and success at Intapp. Managing relationships with enterprise accounts and serving as a trusted advisor across the product suite.
Responsibilities:
- Serve as the primary point of accountability for client health across your portfolio.
- Identify at-risk accounts early and lead the response to protect and grow the client relationship.
- Align with Account Managers to ensure success plans, commercial priorities, and relationship milestones are coordinated.
- Drive proactive, outcome-focused engagement with assigned accounts.
- Participate in and contribute to client business reviews, presenting health and adoption metrics alongside recommendations.
- Serve as a subject matter expert in Intapp DealCloud.
- Consult with clients post-deployment to ensure they capitalize on all available DealCloud features.
- Build a visible presence as a trusted advisor in the market through user group leadership and active participation in Intapp's client community.
- Serve as the voice of the customer on new features and development priorities.
Requirements:
- 12+ years of experience in client success, solution advisory, or consulting roles serving professional services firms, ideally in the legal industry.
- Demonstrated expertise with Intapp DealCloud or equivalent marketing, business development, relationship, and/or experience management technologies in a professional services environment.
- Proven ability to manage the client success of a portfolio of enterprise accounts, including executive-level stakeholder relationships.
- Strong consultative and communication skills: ability to listen carefully, influence at all levels, and navigate complex organizational dynamics.
- Experience with change management or developing adoption strategies for enterprise technology platforms.
- Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations.
- Resourceful problem-solver with results orientation and strong time management discipline.
- Bachelor’s degree required.
Benefits:
- Professional development opportunities supported by a community of experienced professionals.
- Reimbursement for training and continuing education.
- Complimentary lunches and fully stocked kitchens.
- Comprehensive wellness programs and flexible time off.
- Family-formation benefits and support during family-building journey.
- Paid volunteer time off and donation matching program.
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