Client Success Manager
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Job Description
Client Success Manager at Sharecare managing client relationships in healthcare. Focused on enhancing client retention and leading internal teams to support service delivery.
Responsibilities:
- Manage ongoing relationships with clients in portfolio.
- Enhance and nurture existing relationships resulting in client retention.
- Lead internal teams to support clients and customers.
- Develop reports and insights for clients.
- Collaborate with internal departments to resolve customer issues.
- Participate in client strategy and revenue goals.
- Drive and support strategic plans for clients to ensure account retention and growth.
- Improve and maintain the implementation process.
Requirements:
- Bachelor’s degree required.
- Master’s Degree in business, health administration or clinical specialty is a plus.
- 3-5 years of experience in a client facing role.
- Experience with cloud SaaS based solutions or web applications.
- Strong communication skills.
- Diverse capabilities in several healthcare settings or a variety of healthcare experiences within a single setting preferred.
- Excellent time management, organization, and planning skills.
- Demonstrated success in customer relationship management.
- Proficient in MS Office tools.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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