Client Success Representative
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Job Description
Serve as the primary point of contact for clients at Aptech ensuring value from products and services. Build strong relationships and drive client satisfaction for long-term success.
Responsibilities:
- Serve as the primary point of contact for our clients, ensuring they achieve value from our products and services;• Responsible for building strong relationships, assisting with onboarding, providing ongoing support, and working closely with our product and sales teams to deliver an exceptional customer experience;• Your goal is to drive client satisfaction, retention, and long-term success;• Receive and respond to client inquiries quickly and efficiently;• Collaborate with cross-functional teams to diagnose customer issues and come to an expeditious resolution;• Investigate and problem solve a wide range of customer inquiries both through email and phone calls;• Create and maintain customer support articles for new and updated features and functionality that coincides with product updates;• Share customer feedback and functionality requests with the Product Management team;• Build strong relationships with customers, ensuring trust and 100% satisfaction;• Review and test new product functionality;• Other duties as assigned.
Requirements:
- The ability to work independently on multiple projects simultaneously with minimal direction;• Excellent written, verbal and interpersonal communication skills, problem solving and conflict management;• The ability to quickly diagnose customer issues, provide seamless resolutions, and effectively share this information with other team members;• The ability to learn new programs quickly is essential;• Strong knowledge of Microsoft Office Suite is required;• Friendly, outgoing, empathetic and customer focused;• Bachelor's degree or equivalent experience;• Must be trustworthy and possess a high level of integrity.
Benefits:
- Willingness to work variable hours as needed
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