Customer Success Manager, D&I
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Job Description
Customer Success Manager managing South Korean military and government relationships for Planet’s satellite imagery platform. Driving geospatial intelligence adoption, retention, and mission impact.
Responsibilities:
- Manage and expand strategic relationships with military and governmental agencies across South Korea
- Serve as a trusted advisor and primary customer contact throughout the customer lifecycle
- Drive customer adoption, retention, and measurable mission impact through Planet's satellite imagery and geospatial intelligence solutions
- Understand customer intelligence requirements, operational priorities, and existing geospatial workflows
- Help integrate Planet's data and solutions into defense, intelligence, and government operations
- Navigate South Korean military and government structures, identifying decision-makers across ministries and agencies
- Facilitate interagency collaboration to drive broader platform adoption
- Support renewals and identify expansion opportunities throughout the contract lifecycle
- Develop and execute customer success plans with measurable outcomes, success metrics, and KPIs
- Represent customer needs internally and partner with Sales, Product, Engineering, and other teams
- Communicate regional requirements, surface customer insights, and influence product development and go-to-market strategies
Requirements:
- 4+ years of experience working directly with the South Korean Defence Forces and/or government intelligence agencies
- Active armed forces reserve member or military veteran with experience in a relevant intelligence role, ideally supporting defense, military intelligence, or national security missions
- Demonstrated operational experience utilizing satellite imagery, remote sensing, or geospatial intelligence data to support intelligence analysis, operational planning, or mission execution
- Bachelor's degree in a relevant field
- Ability to build relationships across government ministries and agencies while engaging effectively with senior officials and technical end-users
- Exceptional negotiation, communication, and presentation skills
- Ability to translate complex technical capabilities and intelligence requirements into strategic mission outcomes
- Ability to work independently in a remote environment while maintaining strong engagement with a global team
- Excellent verbal and written communication skills in Korean
- Professional working proficiency in English
- Willingness to travel as needed
- Familiarity with geospatial platforms and analytical tools such as ArcGIS, QGIS, or Google Earth Engine
Benefits:
- Paid time off including vacation, holidays and company-wide days off
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Volunteering Paid Time Off
- Commission eligibility
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