Digital CRM Architect
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Job Description
Digital CRM Architect and Business Analyst designing Dynamics 365 Sales and Power Automate solutions. Leading CRM discovery, gap analysis, workflows, and functional architecture for an automation-led technology company.
Responsibilities:
- Act as the Subject Matter Expert (SME) and Functional Architect (G7+) for enterprise CRM initiatives
- Lead end-to-end project activities, including initial discovery phases and comprehensive gap analysis
- Conduct detailed business analysis to bridge business requirements and technical solutions
- Design and orchestrate workflows and system architectures using Dynamics 365 Sales and Power Automate
- Collaborate with global teams in an international network of expertise
Requirements:
- 10+ years of experience in Business Analysis and Functional Consulting
- 6+ years of hands-on experience working directly with Dynamics 365 Sales and Power Automate
- Resilience, emotional intelligence, and a focus on agile delivery
- Deep understanding of the difference between coding and engineering
- Advanced Oral English
- Advanced Spanish
- Active PL-200 Certification is highly preferred
- Familiarity with cloud-native foundations or AI coding assistants
Benefits:
- Remote work environment
- Flexible work arrangement
- Continuous learning opportunities
- Exposure to complex engineering challenges
- World-class, high-impact projects
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