Customer Success Manager
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Job Description
Customer Success Manager managing retention, renewals, adoption, and expansion for US customers of Cylindo’s 3D product visualization platform. Partnering across teams to drive measurable customer outcomes.
Responsibilities:
- Manage a defined portfolio of mid-market and enterprise accounts
- Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal
- Build and execute structured Success Plans aligned to customer KPIs
- Drive strong product adoption across Cylindo modules
- Monitor account health, proactively manage churn risk and prepare renewal forecasts
- Run regular business reviews with senior stakeholders
- Identify upsell and cross-sell opportunities and qualify them for Sales
- Coordinate cross-functionally with Sales, Product, Integration and Support teams
- Deliver training and enablement to ensure customers achieve measurable outcomes
- Capture customer insights to inform product and commercial strategy
Requirements:
- 2–3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space)
- Experience managing renewals and protecting revenue
- Commercially aware and comfortable discussing value
- Strong stakeholder management skills
- Data-driven and proactive
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