Clinical Quality and Governance Lead – ADHD Titration Service
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Job Description
Clinical governance lead overseeing quality, incidents, complaints and audits for Psychiatry UK’s ADHD Titration Service. Improving safe, effective mental healthcare across the UK.
Responsibilities:
- Lead quality improvement activity across the ADHD Titration Service
- Develop, implement and monitor quality improvement plans with clinical and operational teams
- Use quality data, patient feedback and service insights to identify themes, risks and improvement opportunities
- Support and develop quality frameworks aligned with Psychiatry UK’s clinical governance standards
- Lead and embed Titration-specific governance processes
- Coordinate Titration governance meetings and oversee risks, incidents, complaints, audits and improvement actions
- Maintain oversight of governance actions, ownership, escalation and completion
- Provide reporting, escalation and assurance with the Quality & Safety Team and clinical leadership
- Coordinate incident management and support incident investigations and reviews
- Monitor incident actions through completion and embed learning into practice
- Act as clinical lead for ADHD Titration Service complaints
- Coordinate complaint reviews and investigations and provide oversight of complaint responses
- Analyse complaints and patient feedback and translate learning into service improvements
- Develop and coordinate clinical audit programmes
- Support audit analysis, improvement actions and compliance monitoring
- Track audit actions and evaluate whether improvements are embedded
- Support evidence-based practice and high standards of care
Requirements:
- Registered healthcare professional with current professional registration
- Significant experience within healthcare quality, clinical governance and/or service improvement
- Experience of incident management, investigation and embedding learning
- Experience managing healthcare complaints, including investigation, response preparation and identification of learning
- Experience analysing incidents, complaints, patient feedback and other quality data to identify themes, trends and opportunities for improvement
- Experience supporting clinical audit and quality improvement activity
- Experience working within mental health or specialist healthcare services and across multidisciplinary teams
- Strong understanding of clinical governance, patient safety, quality improvement and incident management principles
- Understanding of safeguarding, confidentiality and information governance requirements
- Strong communication, analytical and organisational skills
- Additional qualification or training in quality improvement, clinical audit, governance or leadership is desirable
- ADHD prescribing experience is desirable
- Experience within digital healthcare services is desirable
- Experience supporting regulatory inspections or external quality reviews is desirable
- Experience developing governance reporting, dashboards, learning frameworks or improvement programmes is desirable
- Experience using recognised quality improvement methodologies is desirable
- Knowledge of relevant healthcare regulatory frameworks is desirable
- Experience delivering quality improvement training or shared learning is desirable
Benefits:
- £1000 working from home allowance
- Health Cash Plan
- Well Hub Subscription
- Employee Assistance Programme
- Annual Volunteering Day
- Enhanced Sickness and Family Leave pay
- Length of Service Bonus
- Pension options
- Flexible remote full-time role
- Reasonable adjustments during recruitment, including additional time, assistive technology, or alternative formats
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