Commercial Aftersales Manager
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Job Description
Commercial Aftersales Manager at Hyster-Yale Materials Handling, focusing on dealer collaboration and regional sales strategies. Primarily engaging with a dealer network through extensive travel and tailored solutions.
Responsibilities:
- Engage extensively with our Dealer network through frequent travel (approximately 75%)
- Collaborate closely with Dealer and Dealer based customers, delivering exceptional service and tailored solutions
- Develop and execute regional sales strategies for all parts segments, aligning with national objectives
- Work closely with dealers to expand their service business, generate new parts consumption opportunities
- Partner with aftersales marketing to advance eCommerce initiatives and identify opportunities to reach new customer segments
- Provide dealers with essential sales tools, training, and feedback, promote adoption of key sales campaigns
- Track, analyze, and report sales data and market insights using CRM and BI tools
Requirements:
- Bachelor’s degree or 5-7+ equivalent experience
- 7+ years in industrial product sales, preferably with manufacturer or dealer networks
- Microsoft Office experience is a must
- Salesforce experience and proficiency
- Automotive and/or Lift truck Dealer experience in Operations is a plus
- Knowledge of wholesale and retail parts/service operations and lift truck markets
- Ability to develop and implement marketing plans targeting dealer leadership
- Familiarity with CRM systems and BI tools for performance tracking
- Strong sales and marketing expertise with proven ability to coach and lead
- Excellent time management and territory planning skills
- Ability to communicate complex technical concepts in a clear, actionable way
Benefits:
- Competitive pay
- Tuition reimbursement
- Supportive work environment
- Hybrid work option
- Opportunities for growth and development
- Paid time off
- Medical, dental, vision, and life insurance
- Employer-sponsored profit sharing
- 401(k)
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