Commercial Auto Claims Adjuster
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Job Description
Commercial Auto Claims Adjuster responsible for handling auto claims for customers remotely. Join Mobilitas to innovate in commercial insurance while delivering exceptional service.
Responsibilities:
- Contacts insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage.
- Explains claims process, next steps, and outcomes to involved parties.
- Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish.
- Takes inbound calls from customers and maintains an inventory of pending claims.
- Conducts coverage and liability investigations.
- Advises customers of available benefits, coverages, and liability outcomes.
- Coordinates and oversees the claims process; keeping customers informed.
- Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence.
Requirements:
- High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features.
- Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of completing the provided licensing training.
- Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications.
- Must meet work from home requirements including internet speeds and designated workspace.
- Ability to type 30 wpm.
Benefits:
- Total compensation package
- Performance bonus
- 401(k) with a company match
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