Insurance Claims Specialist
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Job Description
Insurance Claims Specialist acting as primary contact for U.S. property claims. Reviewing documentation and ensuring compliance with regulations while working remotely from South Africa.
Responsibilities:
- Serve as the main point of contact for clients, providing guidance and updates throughout the claims process
- Review and submit claims documentation to insurance carriers, ensuring completeness and accuracy
- Liaise with adjusters, carriers, and third-party vendors to track claim progress and advocate for clients
- Follow up on open claims, ensuring timely movement and resolution
- Interpret policy coverage and explain claim outcomes to clients in a clear, professional manner
- Maintain detailed and accurate records in agency management systems
- Assist clients with gathering required documentation such as incident reports, photos, and estimates
- Identify potential coverage issues and escalate complex claims to senior team members
- Ensure compliance with U.S. insurance regulations and internal procedures
- Support reporting on claims status, trends, and performance metrics
Requirements:
- 2+ years experience in U.S. Property & Casualty insurance claims (brokerage or carrier side)
- Familiarity with agency management systems
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Ability to manage multiple claims simultaneously in a fast-paced environment
- Ability to work U.S. hours
Benefits:
- Comfortable working U.S. hours
- Remote work from home
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