Contact Center Rep. II – Bilingual Spanish
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Job Description
Contact Center Representative providing quality customer service and sales in a Contact Center environment. Achieving a high level of success by understanding customer needs and identifying opportunities to grow the business.
Responsibilities:
- Promotes strong and lasting customer relationships in a Contact Center environment by providing quality customer service and sales
- Creates an exceptional customer experience with every client interaction
- Completes a broad range of financial transactions (e.g., account balance, statement requests, dispute handling)
- Follows all bank policies and procedures reducing risk to customers and the business
- Supports the achievement of business objectives by meeting individual and team objectives
- Participates in personal performance management and ongoing development activities
Requirements:
- High School diploma or GED
- 1+ years of related experience
- Retail Customer service, banking, or Contact Center experience preferred
- Knowledgeable of various products/services and able to communicate/direct customers toward relevant solutions
- Ability to work in a fast-paced, challenging work environment
- Excellent interpersonal, verbal and written communication skills
- Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish.
Benefits:
- Health insurance
- 401(k) matching
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development and reward and recognition programs
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