Contact Center Representative – Credit Card
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Job Description
Contact Center Representative providing customer service within TD's banking division. Handling customer inquiries and transactions while promoting strong relationships.
Responsibilities:
- Provides quality customer service and sales in an efficient and professional manner
- Understands customer needs and identifies opportunities to grow the business
- Creates exceptional Customer experience supporting customers with various inquiries
- Completes a broad range of financial transactions with accuracy
- Follows all bank policies and procedures to reduce risk
- Refers complex questions to more experienced personnel
- Participates fully as a collaborative member of the team
- Actively participates in personal performance management and development activities
- Must be onsite for training and other important meetings
Requirements:
- High School Diploma or GED
- 1+ years of related customer service experience; or equivalent work experience
- Able to communicate financial information clearly to a wide range of customers
- Team oriented with the ability to work in a fast-paced environment
- Ability to assist customers on the phone for long periods of time
- Must have PC skills and ability to use current technology
- Excellent interpersonal and verbal communication skills required
- Experience handling confidential information required
- Effective written communication skills preferred
- Excellent problem-solving and time management skills
Benefits:
- Health insurance
- Savings and retirement programs
- Paid time off
- Career development opportunities
- Banking benefits and discounts
- Reward and recognition
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