Contact Center Representative – Credit Card
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Job Description
Contact Center Representative providing customer service and sales for TD. Promoting strong customer relationships and financial transactions in a Contact Center environment.
Responsibilities:
- Promotes strong and lasting customer relationships in a Contact Center environment
- Provides quality customer service and sales in an efficient and highly professional manner
- Achieves a high level of success by understanding customer needs and identifying opportunities to grow the business
- Creates an exceptional Customer experience by providing solutions at first point of contact
- Completes a broad range of financial transactions with accuracy and efficiency
- Follows all bank policies and procedures reducing risk to customers and business
- Participates fully as a collaborative member of the team, contributing to a positive, diverse, and inclusive work environment
- Actively participates in personal career development and takes ownership of personal growth
Requirements:
- High School Diploma or GED
- 1+ years of related customer service experience; or equivalent work experience
- gain the equivalent of 1+ years prior experience in Retail, banking, or contact center experience preferred
- Ability to communicate financial information clearly and accessible to a wide range of customers
- Team oriented with the ability to work in a fast-paced, challenging work environment with resiliency
- Excellent interpersonal and verbal communication skills required
- Experience handling confidential information required
- Proven problem-solving and time management skills
- Must be able to effectively support customers using designated primary language (Spanish and/or English)
- Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish.
Benefits:
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development opportunities
- Reward and recognition programs
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