Call Center Trainer
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Job Description
Call Center Trainer preparing agents for success in a sales-driven call center at SAPS LLC. Delivering training, coaching, and developing materials for new hires and existing agents.
Responsibilities:
- Deliver virtual and classroom call center training for new hires and existing agents
- Coach agents through live call monitoring, roleplay, and one-on-one feedback
- Develop and update training materials, scripts, and sales exercises
- Identify skill gaps and escalate performance risks to the Training Manager
- Document daily EOD recaps and live monitoring findings with behavioral specificity
Requirements:
- 2–5 years of call center experience in sales or customer service
- Experience delivering training, coaching, or onboarding in a call center environment
- Strong knowledge of sales techniques, objection handling, and CRM systems
- Proficient in Google Workspace, Slides, and learning management tools
Benefits:
- Health, Dental, Vision, Disability, and Life Insurance
- 401(k)/Roth IRA Match
- Paid Time Off
- Free Counseling Services
- Remote Work Flexibility
- FSA Account Offerings
- Discounts on travel, movie tickets, electronics, and more
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